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Telephonic Health Coaching Initiative

Jun 18, 2018

Through the SNAP-Ed Telephone Health Coaching Initiative, Connecticut residents are making healthier choices and significant changes to their lifestyles. Health coaches at the University of Saint Joseph provide the support needed to educate and motivate SNAP-Ed clients to meet their health and wellness goals.

"Since working with you, I have lost over 10 pounds and I am eating healthy. I eat lots of fruits and vegetables, yogurt and make healthy choices now. I read labels now before I buy a product to make sure it is nutritious and a healthy choice. Thanks to you and your program I am on my way to eating healthy and losing weight."



  • Clients come from community sites where SNAP-Ed nutrition education is provided.
  • A 15-20 minute coaching session is scheduled each week over period of 6 weeks.
  • Clients set 1-2 goals per session.
  • Clients completed a pre and post survey on eating and physical activity behaviors.
  • The survey is based on the current USDA Dietary Guidelines for Americans.
woman speaking on phone at desk

Program Success
Pre and post surveys were used to measure clients' success. The surveys showed changes in 14 of 18 behaviors derived from the USDA Dietary Guidelines.

Clients have reported an increase in:

  • the number of days they eat foods from all five food groups
  • how often they eat more than one kind of fruits and vegetables in a day
  • the amount of fruits and vegetables they eat in a day
  • how often they eat brown rice
  • how often they use low fat cooking methods to prepare their meals
  • their amount of physical activity

Clients have reported a decrease in:

  • how often they eat white rice
  • how often they eat proteins that are high in saturated fat
  • the amount of sugar sweetened beverages they drink

"It was on honor to work with you. Please remember that you made me believe in myself again and I could not have done it by myself. I believe I made a friend for life."

Type of Program

Direct Nutrition Education

Years of Implementation

The pilot began in 2015, and has been implemented since 2016.

Number of Participants

189 clients have participated in the program. Attendance averages nearly 4 sessions out of 6 possible sessions.

Target Audience

Adults eligible for SNAP

For more information contact Debbie Brinckman, MS, RDN, CD-N.